Villa Serenity, Aviana Resort, Florida
The sending of the on-line booking form confirms your acceptance of the terms and conditions set out below and as may from time to time be changed and shall be binding on all persons stated on the booking form. Each booking will be confirmed by the owner, as soon as possible after receiving the booking form and deposit and only on receipt of this confirmation by you will the booking be treated as confirmed. Once the owners have confirmed the booking to you and you have paid a deposit, the named person on the booking form will be responsible for the total rental price of the property, as agreed on the confirmation. The remaining balance of the agreed rental cost must be paid 12 weeks prior to your departure. If the full balance of the rental cost is not paid as in accordance with these booking conditions, we reserve the right to cancel your booking and cancellation penalties will apply.
The sending of the booking form confirms your acceptance to pay for any damage of any kind caused by your occupancy of the property. The cost of repairs and/or replacements will be deducted from your security deposit prior to the return of the balance. The security deposit will be fully refundable 2-3 weeks after your departure from the property, providing there are no claims against it. In the event of any excess damage of any kind, excessive cleaning costs by our agents or excessive use of electricity (caused by leaving external doors open with the air conditioning on) the named person on the booking form will be held responsible for all additional costs which exceed the security deposit.
Providing the owners receive written notice of cancellation not less than 12 weeks prior to the actual booking date, the signatory will not be liable to pay the full balance. It is the responsibility of the signatory to ensure that the signed cancellation letter reaches the owner. Email cancellations are not acceptable. The reservation deposit will be forfeited. If the cancellation is received after 12 weeks prior to the start of the holiday the signatory is liable to pay the full balance of the final invoice. If the owner is successful in re letting the property for all or part of the reservation period, the full balance or the part balance of the final invoice will be refunded. The owners reserve the right to cancel any bookings providing written notice is given and any balance paid refunded. In the unlikely event that circumstances beyond our control, necessitate cancellation of the booking, we will refund any monies paid to the party leader. (Without interest, compensation or consequential loss of any kind).
All persons stated on the booking form are responsible for the care of the property and are expected to take reasonable care of it including the locking of all doors, topping up of pool water (as required) and ensuring the security alarm is activated whenever the property is unoccupied. At the end of the rental period, all utensils, carpets, furnishings, walls, fittings must be left clean and tidy. It is the guest's responsibility to notify the management company immediately of any sudden equipment failure so that reasonable action can be take to rectify the situation.
The maximum capacity that our villa is licensed for is 11. Everyone occupying the property must be listed on the booking form, including small children. This is Florida state law and must be adhered to. The accommodations cannot be shared or sub-let and only the persons shown on the booking form are permitted to stay in the property. No pets are permitted. Persons under 21 years of age are not acceptable unless accompanied by parents or responsible adults. The property is fully licensed for short-term rentals in Florida. The owners reserve the right to refuse admittance if this condition is not met. Failure to comply will render the booking void and no compensation will be paid.
Increasing the Original Booked Party Size
Where the party is increased from the size that was agreed at the time when the booking was confirmed by the owner, there will be an additional charge made if the booking price agreed had a discount applied at the time of booking. The additional charge will be notified by the owner to the guests by email and will be the responsibility of the person who made the booking to accept the additional surcharge. Where a surcharge is levied and it is not accepted, the additional guests will not be permitted to stay at the villa.
For the safety and comfort of all our guests smoking is not permitted within the property. No pets are allowed.
The owners and the management company of the property accept no responsibility whatsoever for death, personal injury, accidents, loss or damage to persons or personal belongings however caused. The use of all accommodations and amenities including the pool is entirely at the user's own risk. Children must be supervised by responsible adults at all times when using the pool. Glass or crockery is not permitted within the pool area. The owners or management company cannot accept any liability for any loss of rental time due to travel problem, flight delays or cancellations, industrial disputes or any events outside our control, including any form of Force Majeure. The owners and the Management Company cannot accept responsibility for the sudden failure of villa equipment but will take immediate reasonable action to rectify any such failure upon notification by the guests. If the pool heater cannot reach optimum temperature due to adverse cold weather conditions the owners or the management company cannot accept liability.
Arrival and Departure
The villa will be available for occupancy from 4.00pm on the date of arrival and must be vacated by 11.00am (prompt) on the day of departure.
It is a condition of the booking that all members of the Party are covered by travel insurance which carries adequate protection against delays and cancellations, and has adequate medical insurance for the USA, and for your luggage and personal belongings.
The owner or the management company accept no responsibility whatsoever and no compensation or any other payment will be made if any cancellation or change to the terms of the booking becomes necessary due to war or threat of war, riots, civil commotion, terrorist activities, industrial disputes, natural and nuclear disasters, fire, flood, adverse weather conditions, building or construction in progress within the community, technical problems with transportation, closure or congestion of airports, alterations or cancellation of schedules by carriers, or any other events beyond our control.
The owners or their management company shall be allowed access at any reasonable time during your stay. This is defined as any time during your stay whether you are present at the property or not. The Management Company – Acacia Holiday Homes is the custodian of the villa in the absence of the villa owner and as a result are afforded the same powers as the villa owner by the guests.
You will be sent comprehensive instructions on how to use the Villa's Security System. If the villa alarm system is triggered by way of a false alarm and the instructions have not been followed correctly by the guests, this will incur a $100 fine as a Deputy of the Sheriff's department will be despatched to investigate. In this instance the homeowner will be fined so the charge will be passed on.
Broadband Internet Service
A broadband internet connection is provided for guests use. Please note that this service is provided FREE to guests. The owners will use their best endeavours to ensure that the service is available for use, but cannot be held responsible for any failures, or non-availability, of communication lines, hardware or software.
Pool Operation and Heating
Guests are not permitted to interfere with the workings of the pool nor are they allowed to change any settings that control the pool heat. The pool heat is set at a temperature that is suitable for the Floridian climate. If guests have concerns regarding the pool or the temperature they must contact the Management Company to address these concerns.
Random inspections of the pool controls will be made by the Management Company, if there is any evidence found that these have been tampered with, this will warrant the complete with holding of the guests security deposit.
Pool Safety Alarm
For the safety of our guests and in particular children staying at Villa Serenity and using the swimming pool, we comply with Chapter 515 of the Florida REGULATION OF TRADE, COMMERCE, INVESTMENTS, AND SOLICITATIONS RESIDENTIAL SWIMMING POOL SAFETY ACT. This means that the home's pool door has been fitted with an exit alarm that has a minimum sound pressure rating of 85 dB A at 10 feet.
The pool alarm is hard wired to the home security system and cannot be disarmed – guests must not tamper with the contact near the patio doors or the alarm control panel as this will cause the alarm to sound in 'TAMPER' mode and will require attendance by police and an alarm engineer which is chargeable to you as the guest. If the alarm is tampered with, this constitutes a breach of Florida State Law and will be reported to the appropriate department to enforce a fine and potential imprisonment. Additionally any requirement to repair the alarm will be fully chargeable to the guest.
The owner can not be held responsible for issues and concerns regarding the Aviana Resort facilities as these facilities are run and managed by a separate agent who is not affiliated to the owner of Villa Serenity.
This conduct is subject to and shall be construed in accordance with the laws of England and all parties hereby submit to the exclusive jurisdiction of the English Courts.
Code of Conduct
Aviana is a residential community. The actions of all members of your party should not interfere with the enjoyment of either other holidaymakers or the residents of Aviana. Please do not use the swimming pool, play loud music or engage in any activity which may cause inconvenience to your neighbors after 10.30pm or before 07.30am. In the event that any member of your party behaves in a way that is likely to cause distress, danger or annoyance to any other holidaymakers, residents of Aviana or damage to any property, the owners or their management company reserve the right to terminate your rental agreement immediately and forthwith. The owners or their management company will not be liable for any costs you will incur, nor shall we pay any compensation, nor make any refunds due to this action.